For full details please refer to individual products. All orders over £100 will be delivered free of charge. For overseas delivery (outside the UK), please email for a quote to confirm costs.
- All delivery timescales are subject to product and delivery slot availability
- Small parcels may be delivered via Royal Mail or Fedex
- The content of your order and your delivery postcode area will determine which delivery service you will be offered
- Delivery to some postcodes may take longer
- Highlands & Islands of Scotland, Channel Islands and Isle of White will be returned by Royal Mail for no additional charge but will take 2/3 days longer. If you should however wish quicker please choose the Additional UK Postcode.
We accept orders from customers living in these countries for delivery in the UK: Canada, USA, Ireland, France, Australia, Germany, Netherlands, Hong Kong SAR, Spain, Belgium, New Zealand, Japan, Israel, Singapore, Italy, Sweden, Turkey, Switzerland, China, Egypt, Taiwan, Denmark, Greece and South Africa.
Please note a Customs Declaration and Dispatch Form will need to be completed by you if you do not live in an EU country. Please ensure you complete the Description of Contents as WORN FOOTWEAR FOR REPAIR AND RETURN. We would advise that you put the value down as minimal to cover insurance purposes, used shoes have no real monetary value. In the check box for marking the parcel contents please choose OTHER. Do not put merchandise etc. Failure to meet this practice could result in an importation tax which we will be forced to reclaim from yourselves.
- We don't deliver to Post Office (P.O.) boxes or shipping agent addresses
- Delivery will be between the hours of 8am and 6pm, we are unable to confirm a time
- We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way
- We can deliver to the majority of UK post-codes
- You will receive confirmation of your order within 48 hours
On receiving your repairs, Orders will despatched within 7 day with an average delivery time of 2/3 days unless Express delivery is requested
For overseas orders, despatch will be within 7 day Please allow up to 28 days for delivery
If you have ordered an aftercare product ONLY, this will automatically be sent out to you and you DO NOT need to post anything to us. Aftercare products will be despatched within 3-5 working days
If you have ordered an aftercare product along with a repair, this will be dispatched along with your completed footwear
BRITISH FORCES POST OFFICE
For the delivery to the BFPO, please let us know your BFPO number: - British Forces Post Office, Inglis Barracks, London, NW7 1PX
Once the goods have been delivered to the British Forces Post Office, we cannot accept responsibility for the items.
Special Express Delivery & Additional Postal Costs Including for Overseas
Standard delivery is 2-3 working days and costs £4.95 - (Northern Scotland postcodes can expect an additional 1-2 working days)
Special Express Next Day Delivery mainland UK only (does not include additional postcode areas).
Select the Special Express Delivery option shown below to add the additional £2.00 charge to your order.
Please note, we can only collect from within the UK
Standard delivery - £4.95
Additional Collection Service (UK Mainland Only) - Add additional £12.00
Special EXPRESS Delivery - Add additional £2.00
Additional UK Post Codes - Add additional £8.45
Southern Ireland & Europe - Add additional £12.50
Rest of the World - Add additional £25.00